Published date: 4 May 2022
Closed early engagement
Contract summary
Industry
Camera lenses - 38651100
Camera bodies - 38651200
Digital cameras - 38651600
Technical support services - 71356300
IT services: consulting, software development, Internet and support - 72000000
Location of contract
LE12 5QW
Procurement reference
tender_305425/1068221
Published date
4 May 2022
Closing date
20 May 2022
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
CUSTOMER: Defence Medical Services HQ, Ministry of Defence (The Authority)
DATE RESPONSE REQUIRED: 20.05.2022
Dear Potential Provider,
We would like to notify you of a potential upcoming requirement, and by doing so we are keen to understand where the market stands in terms of our requirement below. This Request for Information (RFI) seeks information relating to the provision of 3D motion capture system servicing/warranty cover which the Authority requires for use at the Defence Medical Rehabilitation Centre (DMRC).
CURRENT SITUATION
1. The role of the Biomechanics Performance Lab (BPL) within the Academic Department of Military Rehabilitation (ADMR) at the Defence Military Rehabilitation Centre (DMRC) is to provide clinical biomechanical support to military patients and to undertake a high standard of military related research.
2. The BPL contains a number of pieces of equipment that require servicing and warranty in the event of a fault, namely the 3D motion capture system. This is used on a weekly, if not daily, basis to undertake patient focus assessments or data collection for research projects. Without the correct servicing and warranty, outputs will not be optimal or accurate. Therefore, to maintain and optimise the labs output, ongoing servicing and warranty is required.
REQUIREMENT
4. The Authority requires servicing/warranty cover for the 3D motion capture system to ensure a high standard of clinical and research outputs.
5. The requirement is for 3 years of servicing/warranty as per the key user requirements below:
Servicing/warranty of the 3D motion capture system:
Support plan for Vantage and Vue cameras, including cabling and system hardware e.g., lock boxes etc. One twelve-monthly system optimisation by the Contractor (including the cost of necessary equipment e.g., scaffolding). Free collection of faulty equipment and return of fixed items. Faulty equipment is to be removed and reinstalled by the Contractor (including the cost of necessary equipment e.g., scaffolding) within 10 working days of the reported fault.
Software maintenance releases and upgrades, to be provided to the Authority within 20 working days of release for installation on the computer (changes to software cannot be undertaken remotely as the computers are not connected to a network or internet). If unable to provide the Authority with the upgrade an onsite installation by the Contractor will be required, date to be agreed with the Authority.
Unlimited phone, email and web tech support, during working hours (08.00 - 18.00 hrs, Monday to Friday). Initial response to faults within 1 working day, with faults not requiring an onsite visit resolved within 5 working days, if an onsite visit is required faults are to be resolved within 10 working days.
On site-training sessions. Unlimited remote assisted training.
20 Retro-reflective markers free of cost on an annual basis.
Please see below for response guidance and general conditions.
More information
Additional text
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RESPONSE GUIDANCE
This Request for Information (RFI) has been issued in order to better understand the market. The Authority is inviting interested parties to provide details on their capacity and capability in this field along with a proposed delivery model.
If you wish to engage with the Authority regarding this RFI, please email Emma.harper103@mod.gov.uk with the following information:
a. Company Name
b. Brief description of your Company
c. Details of capacity and capability in this field
d. Point of Contact details
Please note the following general conditions:
- This RFI will help us to refine the requirements.
- We reserve the right not to proceed with this procurement. Nothing shall constitute a commitment to instigating a formal procurement process.
- Any and all costs associated with the production of such a response either to an RFI or any resultant competition must be borne by the Supplier. The Authority will not contribute in any way to meeting production costs of any response.
- No down-selection of Potential Providers will take place as a consequence of any responses or interactions relating to this RFI.
- We expect that all responses to this RFI will be provided by Potential Providers in good faith to the best of their ability in the light of information available at the time of their response.
- No information provided by a Potential Provider in response to this RFI will be carried forward, used or acknowledged in any way for the purpose of evaluating the Potential Provider, in any subsequent formal procurement process that may take place.
- Should a Potential Provider fail to respond to this Supplier Questionnaire, it will not affect any further participation in any possible future procurement for this capability.
About the buyer
Contact name
Emma Harper
Address
Defence Medical Services, Whittington, Coltman House
Lichfield
WS14 9PY
England
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Closing date: 20 May 2022
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