Published date: 10 February 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 March 2023, 12:05pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Database and operating software package - 48600000

  • Database systems - 48610000

    • Database software package - 48611000

    • Database-management system - 48612000

    • Electronic data management (EDM) - 48613000

    • Data-acquisition system - 48614000

    • IP telephone services - 64215000

    • Electronic message services - 64216100

    • Electronic data exchange services - 64216110

    • Electronic mail services - 64216120

    • Software support services - 72261000

    • Data entry services - 72312000

    • Data capture services - 72313000

    • Data collection and collation services - 72314000

    • Database services - 72320000

    • Added-value database services - 72321000

Location of contract

OX5 2NX

Value of contract

£150,000 to £220,000

Procurement reference

20230210174122-32823

Published date

10 February 2023

Closing date

17 March 2023

Closing time

12:05pm

Contract start date

22 May 2023

Contract end date

23 May 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Victim Code sets out how victims of crime should be treated and what advice, support and practical information is available to them. In order to meet the strict updated demands of the Victims Code, it is necessary that a more robust and flexible Case Management System (CMS) is required to allow non-consent based referrals, as well as the opportunity to work dynamically with approved partners. Without a non-consent option, we are at risk of not adhering to the new legislation and risk victims not receiving critical support.

By way of an Automatic Data Transfer (ADT), the Victims First Hub (VFH) provides the front door into victim services for TVP under a consent model. This requires Thames Valley Police (TVP) officers and staff to ask victims if they would like support, then to go onto NICHE and trigger a referral to the VFH. Under the Victim's Code, all victims have a right to be referred to a support service. Therefore, there is a need to move to a non-consent-based model.

More information

Links

About the buyer

Contact name

Daniel Penny

Address

Police HQ North, Meadow House, The Boulevard, Lang
Kidlington, Oxon
OX5 1NZ
ENG

Telephone

+44 1865000000

Email

daniel.penny@thamesvalley.police.uk