Published date: 4 February 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 October 2020, 4pm

Contract summary

Industry

  • System and support services - 72250000

Location of contract

SW1H 0TL

Value of contract

£52,962

Procurement reference

Acas17181

Published date

4 February 2021

Closing date

16 October 2020

Closing time

4pm

Contract start date

14 December 2020

Contract end date

13 November 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this.
Our aim has been to procure an ITSM tool to improve customer service and user request management,
The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.

More information

Attachments

Award information

Awarded date

4 November 2020

Contract start date

14 December 2020

Contract end date

13 November 2024

Total value of contract

£52,962

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

2950 S Delaware St Ste 201
San Mateo
CA
94403
US

Reference

Companies House number: 331218825

Value of contract

£52,962

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Cedric Tasheira

Address

Windsor House, 50 Victoria Street
Westminster
LONDON
SW1H 0TL
England

Email

ctasheira@acas.org.uk

Website

https://www.acas.org.uk/