Published date: 28 November 2024

Last edited date: 28 November 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 September 2024, 9:30am

Contract summary

Industry

  • Cleaning and sanitation services - 90900000

  • Cleaning services - 90910000

  • Office cleaning services - 90919200

Location of contract

SN2 2EH

Value of contract

£0 to £460,000

Procurement reference

IT-514-325-P/REF 00000325 - AWARD

Published date

28 November 2024

Closing date

9 September 2024

Closing time

9:30am

Contract start date

2 December 2024

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026.

Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.

Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

Award information

Awarded date

22 November 2024

Contract start date

2 December 2024

Contract end date

31 March 2028

Total value of contract

£447,278

This contract was awarded to 1 supplier.

Adecco UK Limited

Address

10 Bishops Square, London, Greater London, United Kingdom, E1 6EG

Reference

None

About the buyer

Contact name

Yuliia Patsora

Address

Firefly Avenue
Swindon
Wiltshire
SN2 2EH
United Kingdom

Telephone

+441793445069

Email

yuliia.patsora@historicengland.org.uk