HPFT, HCT - Soft Facilities Management

Contract summary

Industry

• Facilities management services - 79993100

Location of contract

East of England

Value of contract

£35,000,000

Procurement reference

tender_229059/926405

Published date

17 February 2021

Closing date

28 August 2020

Closing time

12pm

Contract start date

1 April 2021

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

---

Description

The Hertfordshire Partnership University NHS Foundation Trust (HPFT) and Hertfordshire Community NHS Trust (HCT) (the "Authorities") joined together in a collaborative procurement, to procure their soft FM services, to a mixed multi-site, multi stakeholder portfolio. The Authorities have a mix of inpatient, outpatient and administration areas making up their core service.

The preferred bidder has (subject to certain Trust specific variances) been awarded two identical soft FM service contracts, one with HPFT and the other with HCT. Both contracts have a contract commencement date of 1st April 2021.

The soft FM service provision is made up of the following sub-services:

1. Cleaning service;
2. Linen and laundry service;
3. Portering (including security);
4. Pest control; and
5. Helpdesk / CAFM system.

The objectives of this procurement are as follows:

1. The provision of soft FM services which are supportive of, and enhance the diverse core services associated with the Authorities property portfolios;
2. Provision of a quality soft FM service which represents value for money without compromising on quality and service delivery;
3. A transparent service provision in terms of both task delivery and cost;
4. The provision of continuity of service, processes, systems and procedures across all properties;
5. A consistent service delivery across the Authorities diverse property portfolios;
6. A partnership approach with a soft FM service provider that delivers on service, and understands the explicit and implicit needs and values of the Authorities;
7. A collaborative approach to soft FM service delivery which interfaces with the Authorities other FM service providers;
8. A service provider and supply chain members that can effectively manage multi-site stakeholder expectations; and
9. The provision of a flexible service delivery model, that considers the potential change in property footprint scheduled throughout the duration of the contracts.

The Authorities sought a Service Provider that is able to deliver the above objectives within a healthcare environment, embracing and working in partnership with both Trusts and their clients, so future aspirations can be exceeded.

Furthermore, the Authorities sought a Service Provider that appreciates that expectations and priorities of the soft FM services are unique to each type of property, and thus shall adopt an approach that is property specific, proactive and responsive.

The Authorities procured additional facilities management services (Hard Facilities Management and Catering) under separate tender processes.

---

More information

Previous notice about this procurement

HPFT, HCT - Soft Facilities Management

• Opportunity
• Published 10 February 2020, last edited 19 February 2020

---

Award information

Awarded date

5 February 2021

Contract start date

1 April 2021

Contract end date

31 March 2026

Total value of contract

£35,000,000

This contract was awarded to 1 supplier.

MITIE FM Ltd

---

About the buyer

Contact name

Alex Trollope

Address

2nd Floor, Gate House, Fretherne Road
Welwyn Garden City
AL8 6NS
England

Telephone

01707 356155

Email

alex.trollope@nhs.net