Published date: 17 October 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 November 2019

Contract summary

Industry

  • Water distribution and related services - 65100000

  • Research and development consultancy services - 73200000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1 to £30,000

Procurement reference

tender_215455/806411

Published date

17 October 2019

Closing date

7 November 2019

Contract start date

21 November 2019

Contract end date

2 March 2020

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes


Description

CCWater wishes to increase customer satisfaction with CCWater's complaint handling, especially with satisfaction with the overall service and satisfaction with speed of service.


More information

Links

Additional text

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.


About the buyer

Address

1st Floor, Victoria Square House, 1 Victoria Square
Birmingham
B2 4AJ
England

Email

procurement@ccwater.org.uk

Website

https://www.ccwater.org.uk/