Published date: 7 January 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 September 2019

Contract summary

Industry

  • Helpdesk and support services - 72253000

Location of contract

TW9 3AE

Value of contract

£0

Procurement reference

RBGKEW/708 ITSM (Service Desk Tool)

Published date

7 January 2020

Closing date

26 September 2019

Contract start date

1 November 2019

Contract end date

31 October 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

RBG Kew is looking for a solution that supplies ITIL modules, Incident, Problem, Request Fulfilment, Change and Asset management as the main core modules, with an option of Release, Analytics and Contract Management.

Award information

Awarded date

17 October 2019

Contract start date

1 November 2019

Contract end date

31 October 2023

Total value of contract

£145,000

This contract was awarded to 1 supplier.

HORNBILL SYSTEMS LIMITED

Address

Odyssey Business Park West End Road
HA4 6QD
GB

Reference

Companies House number: 07244857

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Kew Green
RICHMOND
TW9 3AE
England

Email

procurement@kew.org