Published date: 27 May 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 June 2022, 5pm

Contract summary

Industry

  • Tickets - 22459000

  • Industry specific software package - 48100000

  • Customer Relation Management software package - 48445000

    • Sales or marketing software package - 48481000

    • Customer Relation Management software development services - 72212445

    • Internet or intranet client application development services - 72421000

Location of contract

London

Value of contract

£500,000 to £1,000,000

Procurement reference

BIP694098585

Published date

27 May 2022

Closing date

28 June 2022

Closing time

5pm

Contract start date

1 December 2022

Contract end date

28 November 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

IWM's new ticketing platform needs to comprise of the following:

* the external customer facing ticket booking interface
* the internal Customer Services ticket booking and management interface
* the internal E-Commerce / Finance ticketing management interface
* and the till EPOS touchscreen front of house staff interface

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Peter Sullivan

Address

Lambeth Road
London
SE1 6HZ
UK

Telephone

020774165000

Email

psullivan@iwm.org.uk