Published date: 9 October 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 August 2023, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

East of England

Value of contract

£65,805

Procurement reference

NRW/20629

Published date

9 October 2023

Closing date

1 August 2023

Closing time

5pm

Contract start date

14 September 2023

Contract end date

13 September 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services.

Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.

Award information

Awarded date

15 August 2023

Contract start date

14 September 2023

Contract end date

13 September 2025

Total value of contract

£65,805

This contract was awarded to 1 supplier.

Inform Communications Limited

Address

55 Baker Street
London
W1U 7EU

Reference

Companies House number: 02644647

Value of contract

£65,805

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

City Hall
NORWICH
NR21NH
England

Email

procurement@norwich.gov.uk