Published date: 22 November 2023
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software support services - 72261000
Software implementation services - 72263000
Software supply services - 72268000
Location of contract
United Kingdom
Value of contract
£20,000 to £30,000
Procurement reference
WARRINGTONLIVE001-DN698797-60153905
Published date
22 November 2023
Closing date
8 December 2023
Closing time
12pm
Contract start date
1 February 2024
Contract end date
31 January 2027
Contract type
Service contract
Procedure type
Other
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Warrington Borough Council (the "Council") is pleased to invite bid submissions for the provision and support of a new Domestic Abuse Case Management System (the "Solution") delivered as a cloud-based Software-as-a-Service (SaaS) solution.
The Solution shall support the delivery of domestic abuse advice and prevention, by providing a comprehensive case management system, including (but not limited to):
• support for the typical case management lifecycle, such as from case creation with a unique reference number, through update, resolution, closure and archive;
• case management features and tools that help the officer effectively manage their caseload, such as work queues, individual work trays, case assignment, alerts, notifications, tasks, scheduled events, case status, automated escalations;
• tools available to the manager to monitor and improve performance on cases;
• support for case notes and multiple investigations;
• support for case sign-off by managers;
• correspondence by letters, text messages and emails (both pre-worded and customisable)
• client/ contact management.
The Contract shall be for an initial term of thirty-six (36) months with the option to extend for two (2) periods of twelve (12) months at the Council's discretion.
To ensure that everything is logged and audited, only correspondence, questions and clarifications raised in The Chest will be addressed by the Council. The Council will not respond to any e-mails, letters or telephone calls regarding this opportunity.
More information
About the buyer
Contact name
Hannah Dearnley
Address
1 Time Square
Warrington
WA1 2NT
United Kingdom
Telephone
+44 1925443500
Website
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Closing: 8 December 2023, 12pm
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