Published date: 1 November 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 March 2020, 3pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Technical testing, analysis and consultancy services - 71600000

  • Hardware consultancy services - 72100000

Location of contract

SS2 6ER

Value of contract

£1,500,000 to £3,000,000

Procurement reference

DN594453

Published date

1 November 2022

Closing date

4 March 2020

Closing time

3pm

Contract start date

28 July 2022

Contract end date

27 July 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Southend Borough Council (SBC)'s current customer service and self-service platform is now no longer fit for purpose and the contract with the current provider ends in August 2023. SBC wishes to use this opportunity to replace the existing technology with a
solution that meets residents' digital empowerment and service needs. Technology is a key enabler to achieving Southend's 2050 outcomes strategy, enables SBC's agreed Future Ways of Working design principles and enables the Council's Executive Team
and Cabinet's to undertake their responsibilities.

SBC has selected the Microsoft Catalyst programme design route, followed by use of the Microsoft Dynamics platform in order to capitalise on the funding and consultancy support available from Microsoft.

The desired outcome of the Catalyst (design) phase of work will be a robust, definitive business case; that includes a solution architecture and financial case with which SBC can use to gain the appropriate internal financial approval and obtain funding. The partner will also make recommendations on any additional licensing requirements, which will be purchased by SBC. The purchase of any additional licenses falls outside the scope of this contract.

Following on from the approval of the business case, the partner will assist SBC in delivering our collaborative new state design as per the Catalyst programme output, by implementing the new platform and assisting to realise the benefits that were identified in the business case. The partner will additionally help to encourage the organisational change required for the new processes and culture to be embedded by delivering knowledge transfer to SBC Officers, through the use of appropriate resources and training materials, so that SBC can develop the in-house capability to update and change
processes and systems, and onboard new services as and when required.

Award information

Awarded date

6 October 2022

Contract start date

28 July 2022

Contract end date

27 July 2027

Total value of contract

£3,000,000

This contract was awarded to 1 supplier.

Agilisys Limited

Address

Scale Space, 2nd Floor, Imperial College White City Campus, 58 Wood Lane, London, W12 7RZ

Reference

Companies House number: 4327369

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Civic Centre
SOUTHEND-ON-SEA
SS26EN
England

Email

procurementadvisors@southend.gov.uk