Published date: 15 November 2019
This notice was replaced on 5 December 2019
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 5 December 2019, last edited 5 December 2019)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Business transaction and personal business software package - 48400000
Location of contract
London
Value of contract
£0
Procurement reference
TOWER001-DN444597-46637882
Published date
15 November 2019
Closing date
16 December 2019
Contract start date
4 May 2020
Contract end date
3 May 2023
Contract type
Service contract
Procedure type
Competitive dialog
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The deliverable for this project is a fully-functional CRM (Customer Relationship Management) system, operating as a back office system with a clean and full integration to the London Borough of Tower Hamlets website, and other existing back office systems. The system should support Tower Hamlets ambition to provide a modern digital service to its residents and customers; to provide effective and efficient workflows and data sharing; and to provide data for insight and evidence driven decision making.
About the buyer
Contact name
Neil Ward
Address
Mulberry Place
5 Clove Crescent, Town Hall
London
E14 2BG
United Kingdom
Telephone
+44 2073645000
Website
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