Published date: 15 August 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 29 September 2017

Contract summary

Industry

  • Travel agency, tour operator and tourist assistance services - 63500000

  • Travel services - 63515000

  • Travel management services - 63516000

Location of contract

Any region

Value of contract

£5,000,000 to £10,000,000

Procurement reference

MT201009

Published date

15 August 2017

Closing date

29 September 2017

Contract start date

1 January 2018

Contract end date

31 December 2021

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Family Fund is looking for a travel agent to supply a wide range of UK and oversees holidays to families caring for disabled and seriously ill children living in the UK, who have received a family break grant.
Bookings should be accepted online and over the telephone, in store is preferable but not essential and staff should be aware of the difficulties that families face when travelling with a disabled child/children. The ability to book adapted rooms, with appropriate equipment is key, where required by the family.
Protection of grant funding is essential, so our preference is for any gift card/voucher scheme to be paid on redemption. Once the holiday is booked, the funds must be ABTA/ATOL protected.
A full audit trail must be available, along with relevant management information and the ability to ensure that the disabled child is included on the booking.
Electronic order files and invoicing are required, in line with Family Fund's standard file formats.

More information

Links

About the buyer

Contact name

Claire Locker

Address

4 Alpha Court
Monks Cross Drive
York
YO32 9WN
England

Telephone

+44 1904571030

Email

james.wilkie@familyfund.org.uk

Website

www.familyfund.org.uk