Published date: 25 October 2018
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Market and economic research; polling and statistics - 79300000
Market research services - 79310000
Customer satisfaction survey - 79342311
Location of contract
London
Value of contract
£0
Procurement reference
SUT001-DN363503-32372682
Published date
25 October 2018
Closing date
3 December 2018
Contract start date
1 April 2019
Contract end date
31 March 2022
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
SUTTON HOUSING PARTNERSHIP (SHP)
Sutton Housing Partnership is an arms-length management organisation (ALMO) responsible for the management of Local Authority social housing in the London Borough of Sutton. We manage approximately 6,000 rented properties plus a further 1,500 leasehold properties spread across the geographical area of the borough.
GENERAL REQUIREMENTS
We are now seeking quotations from suitably qualified organisations for the provision of a customer research service that enables us to understand our customers' views on the services we provide and our performance.
The successful Service Provider will undertake the STAR survey of Tenants' and Leaseholders' as well as transactional (point of use) surveys for key service delivery areas which include Anti-Social Behaviour (ASB), Complaints, External Services, Major Works, Major Aids & Adaptations, New Tenants, and Responsive Repairs.
The service is required to represent value for money whilst still being sufficiently large and accurate enough to enable SHP to rely upon the results.
PROCUREMENT PROCESS
Sutton Housing Partnership is tendering this quotation through the London Tenders e-tendering portal. In order to access the RFQ documentation, prospective bidders need to register their interest by going to https://www.londontenders.org/procontract/supplier.nsf
All parts of this procurement exercise are carried out within the e-Portal, including the issue of the RFQ, responses to clarification questions, bidder's submissions, acceptance and rejection letters and contract award.
Sutton Housing Partnership will not accept any proposals, queries or representations relating to this RFQ by any means other than through the electronic portal.
About the buyer
Contact name
Julie Gray
Address
Sutton Gate
1 Carshalton Road
Sutton
SM1 4LE
England
Telephone
+44 2089152330
julie.gray@suttonhousingpartnership.org.uk
Website
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Closing: 3 December 2018
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