Published date: 1 August 2022

This notice was replaced on 17 May 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 17 May 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary


  • Sound or visual signalling apparatus - 31620000

  • Data-transmission equipment - 32260000

  • Wireless telecommunications system - 32510000

    • Medical equipments, pharmaceuticals and personal care products - 33000000

    • Installation services (except software) - 51000000

    • Alarm-monitoring services - 79711000

    • Community health services - 85323000

Location of contract


Value of contract

£5,000,000 to £7,000,000

Procurement reference


Published date

1 August 2022

Closing date

30 August 2022

Closing time


Contract start date

1 June 2023

Contract end date

31 May 2028

Contract type

Service contract

Procedure type

Competitive dialog

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



In Sutton we want to find the best and most effective ways to support people to live well independently and prevent the need for more intensive and long-term support. We see care technology playing a vital role in supporting people to achieve the best outcomes as well as address the challenges facing social care, delivering wider benefits across our local health and housing sectors.

The telecoms industry infrastructure changes, to upgrade their telephony lines from analogue to digital by 2025, has serious implications for the reliability and safety of our current analogue telecare provision if we do not shift to digital ready technology solutions (as recommended by OFCOM).

Sutton Council therefore intends to commission a service provider to be a Key Strategic Partner to take forward its ambitions to achieve a proactive, personalised and predictive care technology service, that uses connected modern technologies and data driven insights and is based on the key principles of independence, inclusion, personalisation, interoperability, privacy and security

We are looking for a partner with an innovative solution to the challenges of the service requirements.

An notice has also been published on the Government Find a Tender site reference: 2022/S 000-020872

About the buyer

Contact name

Steve Hoy


Civic Offices
St Nicholas Way


+44 2087705911