Published date: 22 January 2020

Last edited date: 22 January 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 September 2019

Contract summary

Industry

  • Recruitment services - 79600000

Location of contract

Any region

Value of contract

£16,014

Procurement reference

tender_224831/829489

Published date

22 January 2020

Closing date

27 September 2019

Contract start date

30 September 2019

Contract end date

31 December 2019

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Case Administrator will be responsible for providing support to the investigation and resolution of complex supply cases, to ensure the case team can work quickly to achieve outcomes as efficiently as possible.
Key responsibilities and tasks include:
- Monitoring shared mailbox and liaising with Case Manager to provide prompt response to new complex cases raised through the escalation process and support them through to closure
- Arranging, attending and, where appropriate, participating in meetings and conference calls with relevant stakeholders.
- Note taking, recording and monitoring actions
- Monitoring next steps and ensuring they are followed up to closure
- Ensuring cases are maintained and up to date on the case management database and any other relevant documentation
- Validating disruption by contacting key stakeholders to confirm and assemble key facts pertaining to cases
- Co-ordinating and communicating logistics instructions to external parties

More information

Attachments

Award information

Awarded date

27 September 2019

Contract start date

30 September 2019

Contract end date

31 December 2019

Total value of contract

£16,014.70

This contract was awarded to 1 supplier.

Harvey Nash

Address

Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY

Reference

Companies House number: 03320790

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House, Quarry Hill
Leeds
LS2 7UE
England

Email

sam.richman@dhsc.gov.uk