Published date: 17 November 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 December 2017

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Yorkshire and the Humber

Value of contract

£20,000 to £40,000

Procurement reference

MT204010

Published date

17 November 2017

Closing date

11 December 2017

Contract start date

1 February 2018

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services");
- at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services");
- at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").

More information

Links

About the buyer

Contact name

Chris Hyde

Address

Broadacres House
Mount View , Standard Way
Northallerton, North Yorkshire
DL6 2YD
England

Telephone

+44 1609767900

Email

chris.hyde@broadacres.org.uk

Website

www.broadacres.org.uk