Published date: 23 April 2021

This notice was replaced on 23 April 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 23 April 2021)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Networking, Internet and intranet software package - 48200000

  • Database and operating software package - 48600000

  • Information systems and servers - 48800000

    • Software programming and consultancy services - 72200000

    • Internet services - 72400000

Location of contract

London

Value of contract

£846,413

Procurement reference

ITT60042 (CCN2)

Published date

23 April 2021

Closing date

31 March 2020

Closing time

5pm

Contract start date

1 April 2020

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

1. Changes (reductions and other caveats) agreed for the 2019-2020 contract to remain in place for 2020-2021 contract unless they are contradicted by this CCN, in which case the conditions here take precedence.
2. BGO to provide an additional Helpdesk personnel from early 2020 (within 2 weeks of agreement or on agreed date whichever is latest).
a. There will be no additional charge for this resource in the 2019-2020 financial year.
b. BGO will provide the IT infrastructure for the new resource, trouble ticket software for the new Pega system, and a dedicated phone line for calls about the new system - if required.
c. HRA are to provide the scripts and SOPs for the new system.
d. HRA to provide limited training on the Pega system for BGO helpdesk and BGO technical staff.
e. The responsibility for meeting any SLA for the Pega system by BGO is restricted solely raising an initial notification to Pega (1st level support). However, BGO will continue to monitor and report on any open issues.
f. The Helpdesk resource must be contracted for a minimum period of 6 months during the 2020-21 contract.
g. Changes can be made to staffing levels after this period as long as 3 months' notice is given for any reductions. Increases may be contracted at any time giving 2 weeks notice.

More information

Previous notice about this procurement

Health Research Authority Principal Operational Systems: Development, Maintenance and Support

  • Awarded contract
  • Published 23 April 2021

Attachments

Award information

Awarded date

31 March 2020

Contract start date

1 April 2020

Contract end date

31 March 2021

Total value of contract

£846,413

This contract was awarded to 1 supplier.

BGO Media Ltd

Address

BGO Media Ltd.
fl. 10, 159 "Tzar Boris III"
Blvd.Sofia
1618
BULGARIA

Reference

No reference - other

Value of contract

£846,413

Supplier is SME?

No

Supplier is VCSE?

No

Attachments

About the buyer

Contact name

Denise King

Address

Quarry House,
Leeds
LS2 7UE
England

Email

Denise.King@dhsc.gov.uk