Published date: 15 May 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 15 October 2018

Contract summary

Industry

  • Helpdesk services - 72253100

Location of contract

B4 6GA

Value of contract

£2,942,917

Procurement reference

tender_165359/744437

Published date

15 May 2019

Closing date

15 October 2018

Contract start date

4 February 2019

Contract end date

3 February 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HS2 Ltd has awarded a contract to Sitel UK Ltd for the provision of a 24-hour, 365 day Helpdesk and Enquiries Centre. The service will manage and respond to all external HS2 Ltd enquiries received by telephone, email, social media, live web chats and white copy, acting as the public facing representative and the first point of contact for all inbound HS2 Ltd contact. The contract is for four years in duration. To appoint the supplier HS2 Ltd conducted a further competition through Crown Commercial Services Contact Centre Services Framework Agreement, Lot 2: Contact Centre Services (REF: RM3815).

Award information

Awarded date

21 January 2019

Contract start date

4 February 2019

Contract end date

3 February 2023

Total value of contract

£2,942,917

This contract was awarded to 1 supplier.

Sitel UK Ltd

Address

53 -55 Butts Road, Earlsdon,, Coventry, Coventry, CV1 3BH, UNITED KINGDOM

Reference

Companies House number: 03450786

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Emily Scott

Address

High Speed Two (HS2) Limited, Two Snowhill, Snow Hill Queensway
Birmingham
B4 6GA
England

Telephone

-

Email

emily.scott@hs2.org.uk