Published date: 7 December 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Post and courier services - 64100000
Telephone and data transmission services - 64210000
Data-processing services - 72310000
Computer-related management services - 72510000
Administration, defence and social security services - 75000000
Documentation services - 79131000
Accounting, auditing and fiscal services - 79200000
Market research services - 79310000
Security services - 79710000
Proofreading services - 79821100
Collection agency services - 79940000
Photographic and ancillary services - 79960000
Miscellaneous business-related services - 79990000
Location of contract
United Kingdom
Value of contract
£650,000,000
Procurement reference
RM3707
Published date
7 December 2023
Closing date
9 March 2012
Closing time
5pm
Contract start date
9 November 2012
Contract end date
20 June 2024
Contract type
Service contract
Procedure type
Competitive dialogue (above threshold)
Tenders are invited from pre-qualified suppliers after discussion of requirements and potential solutions.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Supporting services for the government. Administration, defence and social security services. Post and courier services. Courier services. Mail delivery services. Parcel delivery services. Telephone and data transmission services. Data-processing services. Data entry services. Data capture services. Data transmission services. Computer-related management services. Administration services. Documentation services. Accounting, auditing and fiscal services. Accounting and auditing services. Accounting services. Market research services. Security services. Investigation services. Proof-reading services. Collection agency services. Photographic services. Specialised photography services. Stock-control services. Scanning services. The award of a Single Supplier Framework Agreement for the Provision of "Front Office" counter-based services, and the award of the DVLA Initial Call Off Agreement for the provision of a number of face-to-face Front Office Counter Services transactions at a national network of outlets throughout the UK (Great Britain and Northern Ireland). The transaction types available through the Single Supplier Framework Agreement include, but are not limited
to, the following:
- Capture and transmission of customer and transaction data
- Verification of transaction eligibility and applicant identity
- Processing customer record creation, update and changes of details requests
- Processing requests for duplicate / replacement documents
- Processing customer payments, and management of tokens of payment and receipts
- Processing refunds and reimbursements
- Secure stock distribution and storage
- Secure forwarding of documents to Authority premises and / or secure destruction of documents
- Capture of biometric information in support of transactions, which may include but is not limited to facial
photograph, signature and fingerprints
- Provision of mobile and temporary static facilities for transaction processing
- Provision of customer reporting / check in points
- Provision of customer collection points
More information
Links
Additional text
-
On the basis of current usage by DVLA; future policy and legislative developments affecting DVLA functions; and anticipated take-up by the Organisations listed above, the midpoint value of this Framework Agreement over 7 years is GBP 450m or GBP 650m if the contracting authority exercises the option to extend by a maximum of 3 years. The contract authority have utilised the extension period of 3 years and a further 6 months. This is not a guaranteed figure and the final value may be greater or less than this. Given the difficulty in predicting the extent to which categories of service and volumes of transactions may develop, it is not possible to provide a reliable indicative value range. The midpoint value figure stated is therefore a current best estimate. The transactions being provided to DVLA under the Initial Call Off Agreement are those in relation to driver licensing in Great Britain, and vehicle registration and Vehicle Excise Duty (VED) collection throughout the United Kingdom and include, although are not limited to, the following:
- Processing of vehicle licensing transactions and the collection of vehicle tax revenue, including the issue of cash equivalent tokens of payment (Vehicle Excise Duty (VED) disc) and processing of Statutory Off Road Notification (SORN) applications
- Issuing of duplicate VED discs and the provision of ancillary secure stock handling and management services
- Processing of driver licensing transactions including those transactions requiring customer biometric information capture, and the collection of associated fees, including;
o licence applications
o licence renewal
o licence replacement
o licence exchange
- Processing of digital tachograph card transactions requiring reading / updating of smart tachograph cards, and the collection of associated fees
- Collection and processing of counter service transaction payments, including the provision of payment recovery services for failed payments and the processing of refund or reimbursement applications and / or payments
- Verification of transaction eligibility, applicant identity and validity of supporting documentations as appropriate for counter service transactions, processing customer record creation and update within transactions, and the provision of ancillary secure processes, including secure document handling and management services.
Award information
Awarded date
9 November 2012
Contract start date
9 November 2012
Contract end date
20 June 2024
Total value of contract
£650,000,000
This contract was awarded to 1 supplier.
Post Office Ltd
Address
148 Old Street
EC1V 9HQ London
UNITED KINGDOMReference
No reference - other
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
The minister for the cabinet office acting through Crown Commercial Service
Address
9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
England
Telephone
+44 345 410 2222
supplier@crowncommercial.gov.uk
Website
https://www.gov.uk/government/organisations/crown-commercial-service
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Closing: 9 March 2012, 5pm
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