Published date: 8 March 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 December 2016

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Customer Relation Management software development services - 72212445

Location of contract

RH2 0SH

Value of contract

£0

Procurement reference

RBBC - 011891 - AWARD

Published date

8 March 2017

Closing date

30 December 2016

Contract start date

8 March 2017

Contract end date

7 March 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

To meet our channel shift aspirations the Authority needs to implement a modern Customer Relationship Management solution (CRM) with a fully featured customer portal that will enable a 'single view of the customer' and integrate with existing Line of Business systems.

Award information

Awarded date

8 March 2017

Contract start date

8 March 2017

Contract end date

7 March 2020

Total value of contract

£96,540

This contract was awarded to 1 supplier.

Firmstep Ltd

Address

154-158 Shoreditch High St, London, Greater London, United Kingdom, E1 6HU

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Kenton Reader (RBBC)

Address

Castlefield Road
Reigate
Surrey
RH2 0SH
United Kingdom

Telephone

01737276764

Email

kenton.reader@reigate-banstead.gov.uk