Published date: 2 February 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 July 2022, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

United Kingdom

Value of contract

£1,000,000

Procurement reference

CW40793

Published date

2 February 2023

Closing date

13 July 2022

Closing time

5pm

Contract start date

14 July 2022

Contract end date

12 July 2029

Contract type

Service contract

Procedure type

Negotiated procedure without prior publication (above threshold)

The opportunity was not advertised, because for example only one supplier is capable of delivering the requirement, or due to extreme urgency brought about by unforeseen events.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

HMRC require the supplier to store its legacy call recordings in a digital archive solution, which complies with HMRC IT security processes and protocols. The Supplier will manage the content of this archive in accordance with HMRC's data retention policy, destroying records as and when they reach their maximum data retention term.


Award information

Awarded date

14 July 2022

Contract start date

14 July 2022

Contract end date

12 July 2029

Total value of contract

£1,000,000

This contract was awarded to 1 supplier.

VERINT SYSTEMS UK LIMITED

Address

241 Brooklands Road
WEYBRIDGE
Surrey
KT13 0RH
GB

Reference

Companies House number: 02602824

Value of contract

£1,000,000

Supplier is SME?

No

Supplier is VCSE?

No


About the buyer

Contact name

Sarah Phillips

Address

Trinity Bridge House, 2 Dearmans Place
Salford
M3 5BS
United Kingdom

Email

sarah.phillips@hmrc.gov.uk