Published date: 28 January 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 February 2021, 12pm

Contract summary

Industry

  • Telephone and data transmission services - 64210000

  • Public-telephone services - 64211000

  • Local telephone services - 64211100

    • Shared-business telephone network services - 64213000

    • Dedicated-business telephone network services - 64214000

    • Telephone switchboard services - 64214200

    • Technical support services - 71356300

    • Helpdesk and support services - 72253000

    • Office-support services - 79500000

    • Telephone operator services - 79511000

    • Call centre - 79512000

    • Social work and related services - 85300000

    • Social work services - 85310000

    • Administrative social services - 85321000

Location of contract

B4 7DJ

Value of contract

£0

Procurement reference

PQ243

Published date

28 January 2021

Closing date

19 February 2021

Closing time

12pm

Contract start date

1 April 2021

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team.

Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service.

The call handling service will operate during the following times:

Monday to Thursday, 17:15 to 08:45
Friday 17:15 to 08:45 Monday
Bank holidays

The call handling service will be required to do the following:
o receive calls
o take referral details,
o complete the standard referral form
o forward the referral to EDT immediately

This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024.

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation.

If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000.

Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc

More information

Links

Additional text

If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.

Delivery Notes

Birmingham

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Carol Woodfield

Address

1 Lancaster Circus
Birmingham
West Midlands
B4 7DJ
United Kingdom

Telephone

0121 303 2913

Email

Carol.Woodfield@birmingham.gov.uk