Published date: 15 June 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 February 2020

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

London

Value of contract

£49,620

Procurement reference

1920CSTD06

Published date

15 June 2020

Closing date

21 February 2020

Contract start date

31 March 2020

Contract end date

31 December 2020

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This research aims to develop a clearer understanding of the reasons some parents do not inform HMRC of changes in their children's circumstances. Specifically, to understand the reasons why Child Benefit and tax credits customers may not do this, and what they understand of their responsibility to inform HMRC when their child leaves full-time non advanced education (FTNAE). This will be achieved through in-depth qualitative interviews with Child Benefit and tax credits customers whose qualifying young person turned 16, 17 or 18 in the financial year 2018/19. Claimants not reporting FTNAE-related changes can lead to overpayments of both tax credits and Child Benefit. Tackling this growing risk group therefore has potential to reduce overall E&F, help customers to claim the correct entitlement, and provide insight that can also be applied to UC. Therefore, this research will be used to inform the development of HMRC's strategic and operational approach to the FTNAE error and fraud (E&F) risk, through education, targeted communications and nudge campaigns. This supports HMRC's overall E&F strategy to "Promote, Prevent, Respond", by focusing on proactively tackling E&F before it occurs.

More information

Additional text

This contract was let following a further competition within Research Marketplace

Award information

Awarded date

30 March 2020

Contract start date

31 March 2020

Contract end date

31 December 2020

Total value of contract

£49,620

This contract was awarded to 1 supplier.

Jigsaw Research

Address

4th Floor,
1-2 Berners Street,
London
W1T 3LA

Reference

No reference - other

Value of contract

£49,620

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Mike Crumpton

Address

Albert Bridge House
1 Bridge St
Manchester
M60 9LA
England

Email

research.enquiries@hmrc.gov.uk

Website

https://www.gov.uk/government/organisations/hm-revenue-customs/about/research