Published date: 30 October 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 December 2019

Contract summary

Industry

  • Social work services without accommodation - 85312000

  • Homedelivery of provisions - 85312200

  • Community health services - 85323000

Location of contract

PO1 2BJ

Value of contract

£0

Procurement reference

P00003286

Published date

30 October 2019

Closing date

9 December 2019

Contract start date

1 February 2020

Contract end date

31 March 2029

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Domiciliary Care Intervention has been the latest in a series of systems-thinking interventions completed by Portsmouth City Council (PCC) in recent years. The interventions are used to improve services from a customer-focused approach and are guided by the Vanguard Method for Systems Thinking, an approach deployed by the likes of Aviva and Barclaycard Germany. The method is indebted to the managerial philosophy of W Edwards Deming, the American systems thinker credited by the Japanese government as the principal architect of the so-called 'Japanese Economic Miracle'.

A Vanguard intervention comprises three phases: 'Check', where the existing system is studied; 'Redesign', an experimental period where a prototype service is developed based on hypotheses which emerged from 'Check'; and 'Roll in', where staff and customers are gradually 'rolled in' to the new service.

Domiciliary Care was studied in 2018 through this model and we trialled a redesigned process earlier this year with a prototype model developed. We now wish to explore whether providers would be interested in working in this new way with us, exploring together with us how this might work, which would enable us to deliver this model at a greater scale, and which could ultimately lead to city wide delivery.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Emma Ralston

Address

Guildhall Square
Portsmouth
Hampshire
PO1 2BJ
United Kingdom

Telephone

023 9283 4995

Email

Emma.Ralston@portsmouthcc.gov.uk