Published date: 13 September 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 1 January 2019, 12am

Contract summary

Industry

  • Collection agency services - 79940000

Location of contract

Scotland

Value of contract

£2,500,000

Procurement reference

BIP888516317

Published date

13 September 2024

Closing date

1 January 2019

Closing time

12am

Contract start date

1 April 2019

Contract end date

31 December 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Modification Notice
Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers' current circumstances.
Description of the modifications
Extension of the original contract
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
Change of supplier following a procurement exercise, extension to current supplier is required to allow transition of the service to the successful supplier. Enable the incumbent to complete the 120 day Collections Strategy on recent accounts received and collect commission on accounts already in repayment arrangements. This avoids duplication of effort and cost, it also reduces the risk of any existing payment arrangements breaking down.

More information

Links

About the buyer

Address

100 Bothwell Street
Glasgow
G2 7JD
UK

Telephone

+441412433482

Email

susan_butcher@slc.co.uk