Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)

Contract summary

Industry

• Customer Relation Management software package - 48445000

Location of contract

Any region

Value of contract

£176,000 to £250,000

Procurement reference

ORBIT001-DN286591-53796341

Published date

12 February 2018

Closing date

21 August 2017

Contract start date

2 April 2018

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Paragon Asra Housing Limited have appointed a supplier for their CRM Application. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.

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Award information

Awarded date

11 January 2018

Contract start date

2 April 2018

Contract end date

31 March 2022

Total value of contract

£450,000

This contract was awarded to 1 supplier.

Blacklight Software Limited

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About the buyer

Contact name

Peter Mottershead

Address

procurementadminteam@orbit.org.uk
Procontract
CV3 2SU
England

Telephone

0

Email

procurementadminteam@orbit.org.uk

Website

https://www.housingprocurement.com