Published date: 6 April 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 February 2022, 11:59pm

Contract summary

Industry

  • Information technology services - 72222300

Location of contract

Any region

Value of contract

£1,441,000 to £4,323,000

Procurement reference

tender_297386/1058903

Published date

6 April 2022

Closing date

16 February 2022

Closing time

11:59pm

Contract start date

1 April 2022

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE).

More information

Attachments

Additional text

Should this contract be extended for any period then the estimated charges would be c£1.5m p.a. based on a pro-rata of the same services.

Award information

Awarded date

16 February 2022

Contract start date

1 April 2022

Contract end date

31 March 2023

Total value of contract

£1,441,000

This contract was awarded to 1 supplier.

HIPPO Digital Limited

Address

Aireside House 24 Aire Street Leeds LS1 4HT

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Peel Park
Blackpool
FY4 5ES
England

Email

TREVOR.MOSS@DWP.GOV.UK