Published date: 21 February 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 May 2018

Contract summary

Industry

  • Education and training services - 80000000

  • Training services - 80500000

  • Specialist training services - 80510000

    • Staff training services - 80511000

    • Training programme services - 80521000

    • Vocational training services - 80530000

    • Industrial and technical training services - 80531000

    • Management training services - 80532000

    • Personal development training services - 80570000

Location of contract

SW1A 0PW

Value of contract

£250,000

Procurement reference

FWK1116 - AWARD

Published date

21 February 2019

Closing date

22 May 2018

Contract start date

2 July 2018

Contract end date

1 July 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate.

The Authority's starting point will be to develop and deliver a core workshop that compliments the roll out of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change. In addition to the CCC project business teams may have additional Customer Service learning and development requirements. They will be able to access support via this Framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017.

Award information

Awarded date

29 June 2018

Contract start date

2 July 2018

Contract end date

1 July 2022

Total value of contract

£255,000

This contract was awarded to 1 supplier.

Accelerator Solutions Limited

Address

6th Floor, Elizabeth House, 39 York Road, London, United Kingdom, SE1 7NQ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Parliamentary Procurement & Commercial Service

Address

Westminster
London
London
SW1A 0PW
United Kingdom

Telephone

02072191600

Email

ppcs@parliament.uk