Published date: 30 January 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 February 2017

Contract summary

Industry

  • Survey services - 79311000

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

S1 2BQ

Value of contract

£45,000 to £80,000

Procurement reference

2683

Published date

30 January 2017

Closing date

17 February 2017

Contract start date

1 April 2017

Contract end date

31 March 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

South Yorkshire Passenger Transport Executive is seeking to appoint a suitably experienced provider of the above Services

The Travel Survey is the organisations core piece of strategic research across South Yorkshire, covering the 4 Local Authorities and all modes of transport.
This is a self-completion household postal questionnaire (with online option) undertaken in 2 waves during May and November. The results evidence and inform key business decisions, budget setting and business planning.

The scope is wide reaching and captures intelligence on the perceptions, experiences and satisfaction of the public of South Yorkshire for transport operations, services, information provision and ticketing. As well as customer profiling/characteristics of infrequent/non and users of public transport and net promoter score.

First carried out in November 2005, the year on year activity enables assessment of change and monitoring of impact on the customer offer and measures impact of marketing/brand campaigns.

More information

Additional text

Full Tender documentation is available at www.sypte.co.uk/contracts

About the buyer

Contact name

Julie Pheasey

Address

11 Broad Street West
Sheffield
S1 2BQ
England

Email

julie.pheasey@sypte.co.uk