Published date: 12 February 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 13 March 2020

Contract summary

Industry

  • Software package and information systems - 48000000

  • Administration software package - 48219300

  • Customer Relation Management software package - 48445000

    • Customer Relation Management software development services - 72212445

Location of contract

AL10 9AB

Value of contract

£0

Procurement reference

20003

Published date

12 February 2020

Closing date

13 March 2020

Contract start date

1 September 2020

Contract end date

1 September 2023

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The supply and implementation of a new Contact Centre and Student Customer Relationship Management (CRM) system for the University of Hertfordshire. There are two lots and tenderers may bid for either or both lots.
Lot 1: Multi-Channel Contact Centre
Lot 2: Customer Relationship Management (CRM) System

It is anticipated that the Multi-Channel service will provide the interface between external engagement services and the CRM system. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources.

Please express interest and download the tender documents for full information.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Jenna Pickering

Address

College Lane
Hatfield
Hertfordshire
AL10 9AB
United Kingdom

Telephone

01707 284091

Email

j.pickering@herts.ac.uk

Website

www.herts.ac.uk