Published date: 16 April 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 March 2021, 10am

Contract summary

Industry

  • Research and development consultancy services - 73200000

  • Research consultancy services - 73210000

  • Design and execution of research and development - 73300000

Location of contract

Any region

Value of contract

£1,000,000

Procurement reference

tender_270953/952198

Published date

16 April 2021

Closing date

19 March 2021

Closing time

10am

Contract start date

19 April 2021

Contract end date

18 April 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

CEIP2
- Work with HE including user research and testing, content design, digital guidance, accessibility and best practice. Ensure design principles, design guide and service maps are relevant and aligned to service.
- Work with suppliers to assist design and development of digital services ensuring customers seamless end to end journey, to ensure customer experience measures are implemented and calculated correctly, ensure design guidance is followed and act as the voice of our customers representing their individual needs and how accessibility priorities are met.
- Support HE and suppliers through all GDS assessments providing an assurance role for FFC, including guidance throughout the process
- Advise on innovative technologies to improve customer experience
- Investigate/validate scalability of the Free-Flow Charge service, providing guidance through research how to incorporate other schemes (from a user experience perspective)
- Support procurement of other Free-Flow Charging services and enhancements if required
- Provision of support to other HE projects
- Provision of training and knowledge transfer to key HE staff

Call Off Contract Awarded to Cyber-Duck Ltd under CCS Digital Outcomes and Specialists 5 Framework (RM1043.7) two year term with a six month extension option.

Award information

Awarded date

16 April 2021

Contract start date

19 April 2021

Contract end date

18 April 2023

Total value of contract

£1,000,000

This contract was awarded to 1 supplier.

Cyber-Duck Ltd

Address

12 High Street, Elstree, Borehamwood, Hertfordshire, WD6 3EP

Reference

Companies House number: 04356226

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Adam Marshall

Address

Highways England, Temple Quay House, 2 The Square, Temple Quay
Bristol
BS1 6HA
England

Email

adam.marshall@highwaysengland.co.uk