Published date: 11 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 May 2025, 5pm

Contract summary

Industry

  • Research services - 73110000

  • Market research services - 79310000

Location of contract

England

Value of contract

£375,000

Procurement reference

CW101212

Published date

11 July 2025

Closing date

30 May 2025

Closing time

5pm

Contract start date

9 July 2025

Contract end date

9 July 2027

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation. To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services.

This contract is for the provision of participant recruitment services to support the Customer Lab. The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team. Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.

Award information

Awarded date

9 July 2025

Contract start date

9 July 2025

Contract end date

9 July 2027

Total value of contract

£375,000

This contract was awarded to 1 supplier.

PEOPLE FOR RESEARCH LTD

Address

Suite 302
Qc30 30 Queen Charlotte Street
Bristol
BS1 4HJ

Reference

Companies House number: 03734502

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Kimberley Rice

Address

Trinity Bridge House 2 Dearman's Place
Manchester
M3 5BJ
England

Email

kimberley.rice@hmrc.gov.uk