Published date: 13 November 2023
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Communication and multimedia software package - 48500000
IT software package - 48517000
Software supply services - 72268000
Event services - 79952000
Location of contract
AL8 6AE
Value of contract
£60,000 to £100,000
Procurement reference
IT-285-8093-C1059
Published date
13 November 2023
Closing date
15 December 2023
Closing time
9:01am
Contract start date
1 July 2024
Contract end date
30 June 2027
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Campus West is a unique entertainment and leisure facility in Welwyn Garden City, owned and managed by Welwyn Hatfield Borough Council (the Council). It offers a three-screen independent cinema which accounts for the venue's bulk of its income - with the Event Cinema offering contributing a significant proportion. The screens also double as spaces for private hire and conferencing activities, while its largest space is a flexible cinema/theatre which every year play host to its hugely popular in-house produced panto. Campus West also houses a soft play centre as well as the only purpose-built roller-skating rink in Hertfordshire. This multi-purpose space, well known as Roller City, is used weekly for Keep Fit, Line Dancing and Zumba classes. To complete this rich mix of diverse and fun filled activities and services, the venue runs a café which caters and provides food and beverage for all ages.
50 years after it opened its doors, pre-pandemic, it sold more than £2.4 million tickets to half a million visitors annually. Campus West which is Council-owned and operated, but functions as a commercial organisation, has nurtured an active Zebra discount membership scheme with over 14,000 members actively engaging in its services. Marketing mailouts promoting Campus West and its upcoming activities are sent weekly to about 37,000 customers who have agreed to receive such emails. And with a Net Promoter Score south of 90, over 80% of Campus West users continue to affirm that this unique venue is value for money.
Along with Campus West, our present Ticketing CRM solution is deployed in two sister venues: The Watermill at Mill Green Museum and The Hive. Under one single database system with separate and restricted setup, the system is used for day-to-day ticketing, merchandise and food and beverage operations across the board.
The Council is seeking a suitably experienced supplier to provide a ticketing CRM solution.
More information
About the buyer
Contact name
Andrew Harper (WHBC)
Address
Welwyn Garden City
Herts
Herts
AL8 6AE
United Kingdom
Telephone
+44 1707357371
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Closing: 15 December 2023, 9:01am
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