Published date: 21 September 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 September 2020, 12am

Contract summary

Industry

  • Information technology services - 72222300

Location of contract

NE98 1YX

Value of contract

£1,690,100

Procurement reference

tender_247822/888502

Published date

21 September 2020

Closing date

14 September 2020

Closing time

12am

Contract start date

14 September 2020

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

DWP are looking to develop new operational insight through integration of data assets. DWP want to bring together data which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.

More information

Attachments

Award information

Awarded date

14 September 2020

Contract start date

14 September 2020

Contract end date

31 March 2021

Total value of contract

£1,690,100

This contract was awarded to 1 supplier.

Scott Logic Limited

Address

6th Floor, 1 St James Gate, Newcastle Upon Tyne, NE144AD

Reference

Companies House number: 05377430

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Peel Park Control Centre, Brunel Way
Blackpool
FY4 5ES
England

Email

TECHNOLOGY.BOM@DWP.GSI.GOV.UK