Published date: 17 November 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 December 2023, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

E14 9SR

Value of contract

£900,000

Procurement reference

tender_395372/1281520

Published date

17 November 2023

Closing date

18 December 2023

Closing time

5pm

Contract start date

30 April 2024

Contract end date

29 April 2027

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Financial Ombudsman Service intends to place a contract for the provision of a managed Security Operations Centre (SOC) service to provide the following:

1) Provision of a modern and fit-for-purpose SOC capability operating 24 hours a day, 7 days a week, 365 days a year (working in concert with the Financial Ombudsman Service's cyber security team);

2) Undertake standard security operations functions including:

a. Performing triage of security incidents, core security incident response, and escalation activities (we refer to these as level 1 and 2 activities);

b. Tuning/configuration of the Security Information & Event Management (SIEM) solution and associated Security Orchestration, Automation & Response (SOAR) capabilities;

c. Responding to threat intelligence and performing proactive threat hunting;

d. Management, investigation, and resolution of critical/major security incidents including digital forensics as required; and

e. Conducting process improvement activities to improve the effectiveness of the SOC.

3) Provision of cyber security resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis. These resources maybe involved in project or business as usual activities.

About the buyer

Contact name

Chris Jones

Address

Exchange Tower, Harbour Exchange Square
London
E14 9SR
England

Email

procurement.enquiries@financial-ombudsman.org.uk

Website

https://procurement.financial-ombudsman.org.uk/web/login.html