End-to-End Claims Handling Service

Contract summary

Industry

• Financial and insurance services - 66000000

Location of contract

Any region

Value of contract

£68,100,000

Procurement reference

tender_149518/675900

Published date

24 May 2018

Closing date

18 December 2017

Contract start date

2 July 2018

Contract end date

1 April 2023

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service).

The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value.

The Strategic Partner will be responsible for:
- Service Management Services
- Support Services
- Deposit Services
- Non Deposit Services

FSCS may during the life of the contract require the Service Provider to provide the following Optional Services:
- Insurance Provision Services;
- Identification and Verification Tool;
- Portfolio Management Tool
- Physical Storage
- Default Investigation Services
- Thematic Issues Resolution

The full description can be obtained from the OJEU contract award notice

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More information

Links

• http://ted.europa.eu/TED/notice/udl?uri=TED:NOTICE:221710-2018:TEXT:EN:HTML
• Tender notice
• The link below is to the OJEU contract award notice

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Award information

Awarded date

17 January 2018

Contract start date

2 July 2018

Contract end date

1 April 2023

Total value of contract

£68,100,000

This contract was awarded to 1 supplier.

Capita Business Services Limited

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About the buyer

Address

10th Floor Beaufort House, 15 St Botolph Street
London
EC3A 7QU
England

Email

Chris.Sutherland@fscs.org.uk