Contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation Tool for NHS South West London ICB

Contract summary

Industry

• Medical software package - 48180000

Location of contract

London

Value of contract

£45,306.19 to £90,612.38

Procurement reference

NHS South West London ICB - eConsult OCVC

Published date

13 August 2025

Closing date

3 March 2025

Closing time

12pm

Contract start date

1 April 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The NHS England National Commercial and Procurement Hub supported NHS South West London ICB to place a new contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation tool.

NHS South West London ICB's requirement is for a Manual Triage with Partial Automation Online Consultation and Video Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP).

A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Health Ltd.

The contract is awarded for an initial period of 12 months with the option to extend for a further up to 12 months.

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Award information

Awarded date

3 March 2025

Contract start date

1 April 2025

Contract end date

31 March 2027

Total value of contract

£90,612.38

This contract was awarded to 1 supplier.

eConsult Health Ltd

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About the buyer

Contact name

Garry Mitchell

Address

NHS South West London ICB
120 The Broadway
London
SW19 1RH
England

Email

commercial.procurementhub@nhs.net