Published date: 3 November 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 September 2021, 12pm

Contract summary

Industry

  • Customer-care services - 79342320

Location of contract

England

Value of contract

£390,000

Procurement reference

WDH001-DN566899-70226833

Published date

3 November 2021

Closing date

24 September 2021

Closing time

12pm

Contract start date

1 November 2021

Contract end date

31 October 2024

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Contract scope is required to cover the Service, Maintenance and Repair to Wakefield and District Housing's Care Link Independent Living Schemes, UAC Dispersed Schemes, Central / Local Receivers, Pendants, Master Units and Smoke Alarms.

This Contract does not include for the Service and Maintenance of the WDH Care Link Control Centre nor the provision of new Telecare Equipment for example Pendants and Master Units.

The WDH Care Link Control Centre is based at Navigation House, Whistler Drive, Castleford WF10 5HX.

The WDH Care Link Control Centre monitors approximately (these number will vary and are dependent on operational changes) 12,100 connections together with personal records on the system consisting of an envisaged 34 Independent Living Schemes, 272 Dispersed Schemes, Central / local receivers with Pendants, Smoke Alarms and a range of other Telecare sensors/alarms which are also monitored.

The Contract will cover the Servicing, Maintenance and Repairs of all Independent Living Schemes, UAC Dispersed Schemes, Central / Local Receivers, Pendants, Master Units, Smoke alarms, Power Supply Charger units and Batteries for a 12 month period which may be extended for a further two periods each of twelve months giving up to a potential 36 months in total.

The Successful Tenderer must provide a complete service to cover the following requirements of this contract:

• 24 hours per day;
• 7 days a week
• 365 (366 in a leap year) days a year including public and statutory holidays.
• Upon receipt of a call received from the WDH Care Link Control Centre, the Successful Tenderer must carry out a service response, site visit and complete a repair within 4 hours of receiving the reported fault.

Award information

Awarded date

8 October 2021

Contract start date

1 November 2021

Contract end date

31 October 2024

Total value of contract

£390,000

This contract was awarded to 1 supplier.

Network Communications Systems Limited

Address

Network House,
Unit 1
8 Cooke Street
Bentley
Doncaster
South Yorkshire
DN5 0BH

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Andrew Smith

Address

Merefield House
Whistler Drive
Castleford
WF10 5HX
England

Telephone

+44 1977788654

Email

andrewsmith@wdh.co.uk

Website

http://www.wdh.co.uk