Published date: 24 May 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 May 2023, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

West Midlands, London

Value of contract

£66,442.68

Procurement reference

PROC.02.0174

Published date

24 May 2023

Closing date

3 May 2023

Closing time

5pm

Contract start date

1 June 2023

Contract end date

31 May 2026

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Awarded using Ofwat's Standard Terms and Conditions for Goods and Services.

Requirements:
- Core Infrastructure Server Suite Data Centre Core All Language Subscription - 2 Core Licence - Licence x 108 x 2

Licensing support

1. Helpdesk
The Supplier will provide full licencing support via a helpdesk with the following functions to at least the following SLA for the duration of the 3-year contract:

• Telephone licencing support, 9 - 5 during standard working days (Monday - Friday excluding Bank Holidays)
• Email / portal licencing, 9 - 5 during standard working days (Monday - Friday excluding Bank Holidays)
• First response to queries by either communication method within 2 working hours

2. Licence optimisation
We require a partner who will assist us in understanding our licence requirements, who pro-actively reviews our estate and who will advise of changes required. This is to make sure that we have the correct type and number of licences, ensuring value for money, optimal efficiency and, possibly, cost savings. This will require at least the piece of work below annually:

• Annual 'True Up'. The partner, within 1 month prior to the annual contact anniversary, will review the estate with a view to purchasing the correct type and number of licences for the following contract year. This activity will take place annually in April / May.

Management information on support usage on a quarterly basis. (Number of service, calls, resolution time, changes in licencing).

Additional Work
There will be work subsequent to the Licencing Support and Software Asset Management undertakings stated above. We do not know how many additional days will be required so request that potential suppliers provide a Time & Materials rate card of prices against the various disciplines for all subsequent work and that these prices are fixed for the 3-year period of the contract. As we cannot commit to volumes, these prices will not be marked. However, they will be a condition of tender and all stated prices will need to be honoured for the duration of the contract.

Award information

Awarded date

11 May 2023

Contract start date

1 June 2023

Contract end date

31 May 2026

Total value of contract

£66,442.68

This contract was awarded to 1 supplier.

Phoenix Software Limited

Address

Bytes House
Randalls Way
Leatherhead
Surrey KT22 7TW

Reference

Companies House number: 02548628

Value of contract

£66,442.68

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Annual 'True Up' exercise. The partner, within 1 month prior to the annual contact anniversary, will review the estate with a view to purchasing the correct type and number of licences for the following contract year. This activity will take place annually in April / May.

About the buyer

Contact name

Lena Cluxton

Address

7 Hill Street
BIRMINGHAM
B5 4UA
England

Telephone

0121 644 7534

Email

lena.cluxton@ofwat.gov.uk

Website

www.ofwat.gov.uk