Published date: 8 June 2022

This notice was replaced on 29 March 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 29 March 2023)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Telecommunications system - 32524000

Location of contract

LS2 7PD

Value of contract

£0 to £25,000,000

Procurement reference

CF-0708900D0O000000rwimUAA3

Published date

8 June 2022

Closing date

18 February 2022

Closing time

12pm

Contract start date

21 March 2022

Contract end date

21 September 2022

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS).

The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.

More information

Previous notice about this procurement

Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling

  • Awarded contract
  • Published 8 June 2022

Award information

Awarded date

14 March 2022

Contract start date

21 March 2022

Contract end date

21 September 2022

Total value of contract

£25,000,000

This contract was awarded to 1 supplier.

HINDUJA GLOBAL SOLUTIONS UK LIMITED

Address

11th Floor West
Vantage London
Great West Road
Brentford
Greater London TW8 9AG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Procurement Manager

Address

Quarry Hill,
Leeds
LS2 7PD
GB

Email

england.commercialqueries@nhs.net