Published date: 3 June 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 May 2016

Contract summary

Industry

  • Project management software package - 48331000

  • Contact management software package - 48333000

  • Customer Relation Management software package - 48445000

    • System management software package - 48781000

    • Project and design preparation, estimation of costs - 71242000

    • Project management software development services - 72212331

    • Contact management software development services - 72212333

    • Project management consultancy services - 72224000

    • Administrative development project services - 75112100

    • Customer services - 79342300

    • Business and management consultancy and related services - 79400000

    • Business and management consultancy services - 79410000

    • Production management consultancy services - 79415000

    • Call centre - 79512000

Location of contract

B4 7WB

Value of contract

£0

Procurement reference

QU027 - AWARD

Published date

3 June 2016

Closing date

10 May 2016

Contract start date

1 June 2016

Contract end date

31 December 2016

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Council is seeking the support of an experienced partner who can provide and deliver specialist advice and detailed practical experience of integrating existing contact centres into a single structure to ensure it is fit for purpose, delivers value for money and offers a quality service to the citizens of Birmingham.

The key objectives of this contract are:

• To review existing content, processes and procedures in disparate satellite Contact Centres and develop an effective transition strategy that will successfully transition the satellite contact centres to the central contact centre with minimum disruption to citizens.

To achieve these objectives, the provider will manage the transition of services including:
• Successful transfer of 2 satellite contact centres into the corporate contact centre
• Expert project management leading on governance, planning, tracking, reporting and senior stakeholder engagement
• Design changes to organisation structures and operating models
• As-Is and To-Be process mapping including handoffs
• Assess knowledge management requirements and implement a solution using existing tools
• Support and advise on the design of new training material
• Support the consultation and communications requirements of the projects
• Identify and draw up SLA requirements

BCC will be using its e-tendering system (in-tend) for the administration of this tender process and providers must register with the system to be able to express an interest and download details. The web address is: https://in-tendhost.co.uk/birminghamcc/aspx/Home

Registration and use of in-tend is free. All correspondence for this procurement process must be via the in-tend correspondence function. If you are unable to register with in-tend please either email us at cps@birmingham.gov.uk or call 0121 464 8000.

Your completed tender submission should be returned by 12:00 noon on Tuesday 10th May 2016 using the Supplier Portal.

Award information

Awarded date

3 June 2016

Contract start date

1 June 2016

Contract end date

31 December 2016

Total value of contract

£0

This contract was awarded to 1 supplier.

Navigation Partners Ltd

Address

Blackfriars Foundry, 156 Blackfriars, United Kingdom, se1 8ul

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mohammed Yahiah

Address

10 Woodcock Street
Birmingham
West Midlands
B4 7WB
United Kingdom

Telephone

0121 303 0031

Email

mohammed.yahiah@birmingham.gov.uk