Published date: 30 June 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 31 July 2017

Contract summary

Industry

  • Staff training services - 80511000

  • Health training services - 80561000

Location of contract

Yorkshire and the Humber

Value of contract

£115,000 to £120,750

Procurement reference

tender_146115/593991

Published date

30 June 2017

Closing date

31 July 2017

Contract start date

1 October 2017

Contract end date

30 September 2019

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

NHS Leeds West CCG on behalf of the three Leeds CCGs, including NHS Leeds North CCG and NHS Leeds South and East CCG wish to contract with a provider to provide a training and development programme for practice teams to prepare and enable them for working differently for Leeds GP practices (Active Signposting).
NHS England (NHSE) has committed national funding to support some change areas outlined in the GPFV. Funding for training of front of house in general practice will support skills and confidence for staff to play a greater role in the active sign-posting of patients. Both of these developments will free up GP time to be able to focus care on the most complex patients, as endorsed by the British Medical Association and Royal College of Nursing.
There are already good examples of local practice teams embracing change and working differently but there are also some practices who are more resistant to the changes outlined in the GPFV and need support about the benefits of new ways of working.
Although not part of this tender, a communications campaign will run alongside this work as we recognize that in order to successfully implement this change into general practice, it will be necessary to engage with the general population to communicate the purpose and benefit of the general practice workforce changes. The general population must be informed of the change in communication style and approach at the front desk that this will engender.
The active sign-posting process starts with the receptionist understanding the reason that the patient is contacting the practice, and then sign-posting them to the appropriate service / process
Objectives
• All staff working in reception in all Leeds GP practices receive appropriate training to develop the skills required to feel confident and competent to carry out active signposting to agreed standards.
• All practice teams to be prepared, enabled and have plans to support front line staff engaged in active sign-posting, and for the implementation of active signposting.
• All practice teams to understand and appreciate the context and drivers of the GPFV and the utilisation of a broader primary care workforce, and why this is national policy.

More information

Links

Additional text

The service specification and the electronic application form can be found online at www.nhssourcing.co.uk .
The successful provider will be required to sign the NHS Standard Contract for the service, accepting all terms and conditions.
A quality bonus scheme will be available.
Potential Providers are asked to please note the Following:
• Service specifications and the electronic application form can be found online at www.nhssourcing.co.uk.
• Applications will be received until 31/07/2017
• If applicants are asked clarification questions during the evaluation stage they will have 48 hours to respond.

About the buyer

Contact name

Jim England

Address

Broad Lea House, Dyson Wood Way, Bradley
Huddersfield
HD2 1GZ
England

Email

jim.england@nhs.net