Published date: 10 January 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 June 2016

Contract summary

Industry

  • Call centre - 79512000

Location of contract

North West

Value of contract

£11,806,753

Procurement reference

UI DWP_101948

Published date

10 January 2017

Closing date

20 June 2016

Contract start date

1 March 2017

Contract end date

29 February 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Work in partnership with DWP delivering the following telephony services :
Personal Independence Payment New Claims (PIP NC): For claimants wishing to make a new claim for Personal Independence Payment
Personal Independence Payment Re-assessments (PIP R): For claimants wishing to make a new claim who are currently paid Disability Living Allowance

More information

Attachments

Award information

Awarded date

6 September 2016

Contract start date

1 March 2017

Contract end date

29 February 2020

Total value of contract

£0

This contract was awarded to 1 supplier.

Serco Limited

Address

Serco House
16 Bartley Wood Business Park
Bartley Way
Hook

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House
Leeds
LS2 7UA
England

Email

angie.booth@dwp.gsi.gov.uk