Published date: 23 November 2016
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
Any region
Value of contract
£130,000 to £145,000
Procurement reference
TGP246
Published date
23 November 2016
Closing date
9 December 2016
Contract start date
13 February 2017
Contract end date
12 February 2021
Contract type
Service contract
Procedure type
Other:
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
TGPL has a legacy Service Desk solution which is primarily used for Incident and Request management, along with some Problem management. It is currently only used by the IT and HR functions within TGP. As part of the broader strategic direction to develop the TGPL 'Service Style' and deliver an amazing customer experience TGPL is looking to implement a new internal Service Desk solution which is capable of supporting HR, IT (including Management Information), Facilities and Finance. In order to support this strategic direction the new Service Desk solution will need to provide excellent self-service and service reporting functionality and be accessible to users via both web-based clients and mobile devices.
The priority will be to provide a new solution to support HR and IT before the Friday 31 March 2017, before rolling out more widely across TGPL.
More information
Additional text
-
If you are interested in this opportunity please submit an expression of interest before the closing date to procurement@guinness.org.uk. The tender documentation will be made available upon receipt of your expression of interest.
About the buyer
Address
30 Brock Street
Regents Place
London
NW1 3FG
England
Share this notice
Closing: 9 December 2016
All content is available under the
