Published date: 11 July 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 April 2018

Contract summary

Industry

  • Call centre - 79512000

Location of contract

DE5 3RS

Value of contract

£600,000 to £1,200,000

Procurement reference

20180711073041-37280

Published date

11 July 2018

Closing date

11 April 2018

Contract start date

12 April 2018

Contract end date

13 April 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Derbyshire Constabulary (or the 'Force') is planning a comprehensive transformation of its Force Operations Room (FOR) telephony systems during 2018. The FOR comprises of Force Control Room (FCR) which undertakes emergency call handling (999s) and the Force Contact Centre (FCC) which undertakes non-emergency call handling (e.g. 101s).

More information

Links

Award information

Awarded date

22 May 2018

Contract start date

1 April 2019

Contract end date

31 March 2024

Total value of contract

£649,000

This contract was awarded to 1 supplier.

Capita Secure Information Solutions Ltd

Address

71 Victoria Street
Westminster
London
SW1H 0XA

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Rob Atkinson

Address

Force Headquarters, Butterley Hall
Ripley, Derbyshire
DE5 3RS
ENG

Telephone

+44 3001225371

Email

robert.atkinson.16686@derbyshire.pnn.police.uk