Published date: 29 January 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 December 2023, 5pm

Contract summary

Industry

  • Development software package - 48983000

Location of contract

Any region

Value of contract

£2,929,242

Procurement reference

tender_404178/1307565

Published date

29 January 2024

Closing date

11 December 2023

Closing time

5pm

Contract start date

13 December 2023

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

ITEP0640 - ServiceNow Managed Support & Development Services

The contract has been awarded until 31/03/25. The Services to be provided by the Supplier includes the following:
ServiceNow Managed Support and Development Services.
Managed Support Service:
2nd and 3rd line support team to manage:
-Core platform support - to resolve incidents and fulfil requests.
-Platform governance - best practice guidance.
-Demand management - idea and demand review, backlog management.
-Minor enhancements - to in-scope applications and processes.
-Platform management - platform performance, scheduling of patch and platform upgrades, testing, minor platform enhancements.
-Platform optimisation - license optimisation, adoption of new functionality, best practice process guidance.
-Service reporting - service status dashboard and weekly reporting, service reviews.
Managed Development Service:
Programme Manager, Engagement Manager and Technical team to deliver:
-Support and enhancement of the ServiceNow platform.
-Proactively manage business and IT demand for service automation.
-Extend / enhance functionality of existing applications.
-Develop new applications.
-Perform end-to-end testing of these applications.
-Transition the applications into the production environment.

Award information

Awarded date

11 December 2023

Contract start date

13 December 2023

Contract end date

31 March 2025

Total value of contract

£2,929,242

This contract was awarded to 1 supplier.

UP3 Services Limited

Address

The Ministry 79 - 81 Borough Road London, SE1 1DN

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

National Highways

Address

199 Wharfside Street
Birmingham
B1 1RN
England

Email

enterprisesystemsprocurement@nationalhighways.co.uk