Published date: 10 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 January 2024, 5pm

Contract summary

Industry

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

London

Value of contract

£62,807

Procurement reference

tender_429746/1341378

Published date

10 April 2024

Closing date

31 January 2024

Closing time

5pm

Contract start date

1 February 2024

Contract end date

31 January 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The GovMetric feedback tool is a customer satisfaction reporting platform for surveys and insights that will gather customer sentiment and reason for procuring that sentiment online, via website and all webform and on email responses. This is stage 2 of the implementation.

Award information

Awarded date

29 March 2024

Contract start date

1 February 2024

Contract end date

31 January 2026

Total value of contract

£62,807

This contract was awarded to 1 supplier.

ROL Solutions Ltd t/a GovMetric

Address

The King Centre Main Street Barleythorpe, Oakham, Rutland LE15 7WD

Reference

Companies House number: 03731519

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

64 Victoria Street
London
SW1E 6QP
England

Email

buyingteam@westminster.gov.uk

Website

www.westminster.gov.uk