Published date: 22 January 2019

Closed early engagement


Closing date: 4 February 2019

Contract summary

Industry

  • Installation of telecommunications equipment - 45314000

Location of contract

Any region

Procurement reference

BC/00704

Published date

22 January 2019

Closing date

4 February 2019

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The British Council is looking for further information on goods and/or services within the
marketplace to meet the requirements set out below. We look forward to hearing about
your capabilities but would emphasise that this PIN Engagement is intended not to
require significant new material to be prepared but is an opportunity for you to
demonstrate how your goods and/or services can fulfil our requirements. Our global
customer service function consists of circa 1,000 staff based in offices in over 100
countries. Our UK contact centre is the organisation's flagship customer service
operation, and handles enquiries via telephone, e-mail, web-form and social media
channels, using Salesforce CRM. It consists of 20 staff in total - 15 Advisors, 3 Team
Leaders and 1 Contact Centre Manager, plus the Global Customer Contact Manager. In
order to facilitate flexible working and ensure systems integration, we are looking to
procure a cloud-based, soft phone telephony solution with full call centre telephony
functionality without the need for traditional hardware (i.e. on-site servers and deskbased
phones). We wish to find out about products offering the telephony solution only -
please note that we are not wishing to purchase any other elements of contact centre
channel management platforms. At this stage we are not looking for a detailed plan or
delivery proposal as this will be requested at the Request for Proposal/Invitation to
Tender stage. However, it would be helpful if you could also provide an indicative
estimate of cost (not a quotation) and likely timescales required to deliver this project.

More information

Additional text

The British Council would like to undertake an PIN engagement exercise with interested
parties as part of this PIN to determine the availability of suitable solutions in the market
and understand better supplier capability. If you are interested in expressing an interest
for this PIN, please go to https://in-tendhost.co.uk/britishcouncil and documents will be
sent for completion by Monday 4th February 2019 10am. You will need to login (or
register and then login) before you can express an interest for this PIN.

About the buyer

Address

Bridgewater House, 58 Whitworth Street
Manchester
M1 6BB
England

Email

global.procurement@britishcouncil.org