Published date: 19 September 2023

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.


Approach to market date: 18 September 2024

Contract summary

Industry

  • Procurement software package - 48490000

  • Postal and telecommunications services - 64000000

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

    • Other community, social and personal services - 98000000

Location of contract

United Kingdom

Value of contract

£5,000,000,000

Procurement reference

RM6295

Published date

19 September 2023

Approach to market date

18 September 2024

Contract start date

10 August 2025

Contract end date

9 August 2029

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of outsourced contact centres and outsourced business services for use by Central Government and UK public sector bodies.

The lotting structure of this framework will be determined as a result of the market engagement, but will include as a minimum...

Lot 1 - Contact Centres
Lot 2 - Business Process Services

Information about Market Engagement Sessions can be found under Section 6. Attachments.

More information

Spend profile

This table displays the spend profile of the notice
Financial year Budget
2025/2026 £1,250,000,000

Links

Additional text

This Prior Information Notice is to signal an intention to commence market engagement with those within the outsourced Contact Centres and outsourced Business Process Services markets.

Crown Commercial Service intends to hold market engagement sessions during the period from November 2023 to February 2024 with industry experts and suppliers interested in potentially bidding for the resulting framework contract. If you are interested in attending a market engagement session please express your interest by emailing contactcentreservices@crowncommercial.gov.uk no later than midday on Friday 20th October. Further details will be provided to you.

Your email must clearly state: the name of your organisation, and contact details for the individual(s) who will participate in the market engagement.

About the buyer

Contact name

The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)

Address

9th Floor, Capital Building, Old Hall Street
Liverpool
L3 9PP
England

Telephone

+44 3454102222

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/government/organisations/CCS